Repair & Service
Here at Sugden, we are pleased to offer a 'TLC' service for your treasured amplifier/CD player.
This is a courtesy service offered for older units and is performed alongside manufacture of new products. Where possible we will do everything we can to revive your vintage Sugden items but it is important to be aware that certain components are becoming obsolete.
When returning your unit to us, please ensure it is packed well, preferably in its original box and packaging.
Include your full name, address, telephone number and email address together with details of any issues you are aware of.
Unless specifically requested, we will not provide an estimate, however if we feel the work required to bring the unit up to spec is likely to be expensive, we will contact you before going ahead.
If you do request an estimate, please be advised that this can delay the repair/service and it will go to the back of the queue.
We expect service/repairs to take around 10-14 working days, however, at certain times of the year this can be longer.
All products receive a full specification check and bench test before leaving our factory.
J. E. Sugden & Co. Ltd. - Service Dept.
Valley Works, Station Lane
Alternatively, you may drop your unit off at our factory. Our usual opening hours are as follows but we would always recommend calling or emailing first.
Monday to Thursday: 8.30am-4.00pm
Closed for lunch: 12.00-1.00pm
Note: We ask that all visitors park on Smithies Lane, next to the factory.
We can only offer a short guarantee on the specific areas of repair on older products due to the aging of components.
NB: We are unable to repair or service equipment that is not to our original specification and has been modified.