Repair & Service
23 March 2020:
We regret to inform that we cannot take any Sugden products for repair and service until further notice.
Here at Sugden, we are pleased to offer a 'TLC' service for your treasured amplifier/CD player.
This is a courtesy service offered for older units and is performed alongside the manufacture of new products. Where possible we will do everything we can to revive your vintage Sugden items but it is important to be aware that certain components are becoming obsolete.
As electronic components age and tolerances deteriorate, it is impossible for us to return a vintage product back to its original specification. We provide a 28 days guarantee on vintage equipment covering the repair and service work we carry out. Any new faults or faults that were not specified originally that occur during this guarantee period will not be covered.
There is a minimum service charge of £150.00 including VAT per unit, however if we feel the work required to bring the unit to a reasonable working condition is likely to be expensive or is not justifiable, we will contact you. You will be responsible for the cost of returning the unit to you.
When sending your unit to us, please ensure it is packed well, preferably in its original box and packaging.
Include your full name, address, telephone number and email address together with details of any issues you are aware of.
We expect service/repairs to take around 10-14 working days, however, at certain times of the year this can be longer.
All products receive a full specification check and bench test before leaving our factory.
NB: If a Sugden product is returned to our factory in a poor condition or has been modified we will not repair or service the unit.
J. E. Sugden & Co. Ltd. - Service Dept.
Valley Works, Station Lane
Alternatively, you may drop your unit off at our factory. Our usual opening hours for drop-off/collection are as follows but we would always recommend calling or emailing first.
Monday to Thursday: 8.30am-4.00pm
Closed for lunch: 12.00-1.00pm
Note: We ask that all visitors park on Smithies Lane, next to the factory.
Updated: 17th March 2020